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Leadership Coaching
Problem:
Technically skilled Director level employee who has high turnover
rate.
Solution:
- Implemented a 360 degree feedback report.
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Created a coaching plan that focused on leadership skill
development including: providing constructive feedback tactfully,
motivating employees, enhancing emotional intelligence and
reacting constructively to setbacks.
Results:
A second set of 360 feedback was implemented and the results
demonstrated statistically significant improvement as a leader.
Since the close of the program, 9 months ago, the team has
retained all of it's employees and morale is at an all time
high.
New Leader Assimilation
Problem:
Assimilating a new leader into a position that historically
has a high turnover legacy in the company.
Solution:
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Interviewed the new leaders direct reports and peers to
determine expectations and possible pitfalls.
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Coached the new leader on setting the tone for her organization
as well as messaging across the organization to create buy-in
for her plan.
Results:
The leader is now on the job 18 months (longer than 3 predecessors) and has a high functioning and motivated team. She has also established a great deal of credibility based on her coming into the position and making the right initial decisions.
Team Development
Problem:
A globally distributed technical team that didn't leverage
each other and didn't trust each other. As a result their
customer base was suffering.
Solution:
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Interviewed each team member individually
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Utilized a Team Effectivenens Profile Tool
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Designed and facilitated a full day team building meeting
of problem solving, trust building and investing in each others'
success.
Results:
Six months later the team leader reports out that his team
is functioning at a higher level with each other and customer
satisfaction has improved dramatically.
Training
Problem:
Mid-level managers were ineffective at dealing with issues
like accountability, giving constructive feedback and motivating
direct reports.
Solution:
We designed an action learning training program where managers
had an opportunity to practice new skills and were provided
coaching in the moment to enhance their effectiveness.
Results:
The HR manager reports an increase in productivity and morale
at each of the worksites that this was conducted.
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